Contact Us

Our regular office hours are Monday – Friday, 8 am – 5 pm. Our office phone lines are answered at 8:30am until 5pm with lunch hours from 12 noon - 1pm.

In the event of a life-threatening medical emergency, call emergency medical services at 911 immediately. DO NOT WAIT! Inform the emergency room staff that you are a patient of Dr. Avila, and they will contact us.

If you have an urgent medical need and need to talk to Dr. Avila after our regular hours, please call our office at (480) 961-2323. A doctor is on-call 24 hours a day. Your call will be returned promptly.

At Ironwood Urology, we accept Medicare and most major insurance plans. Please contact your insurance company or you may call our office at (480) 961-2323 to find out if we accept your insurance plan.

If your insurance plan requires you to pay a co-payment, co-insurance, and/or a deductible, you will need to pay at the time of your visit. For your convenience we accept cash, checks, Visa, MasterCard, Discover, and American Express.

If you have a question related to your bill or insurance, please contact our billing specialists at (480) 961-2323.

If your insurance is an HMO/managed care plan and you are required to obtain a referral from your primary care physician, the referral must be obtained before you can be seen for an office visit. Please coordinate this with your primary care physician in advance. Appointments will be rescheduled if required referrals are not received in the office by the time of your visit.

Dr. Avila at Ironwood Urology has hospital or surgery center affiliations with:

• Dignity Health Chandler Regional Medical Center, Chandler, AZ
• Dignity Health Mercy Gilbert Medical Center, Gilbert, AZ
• Banner Desert Medical Center, Mesa, AZ
• St. Joseph’s Outpatient Surgery Center, Phoenix, AZ
• HonorHealth Scottsdale Shea Medical Center, Scottsdale, AZ
• Virginia G. Piper Cancer Center at Scottsdale Shea Medical Center

Prescriptions and refills for established patients of Ironwood Urology are routinely issued during our regular office hours (see above). You can make your request by calling our office at (480) 961-2323.

No refills are issued during the evenings, weekends, or holidays, as the doctors do not have access to your medical records during those times. It is helpful to anticipate your refill needs to avoid an interruption in your medication therapy.